If you run into any problems or have questions while using Abexsoft products, our Technical Support team is ready to help. This page covers the most common issues and how to reach us.
Email us at support@abexsoft.com and we typically respond within 24 hours — often in just a few hours.
The license code is case-sensitive. Copy and paste it directly, and make sure there are no extra spaces before or after it. Also confirm that you are registering the exact product you purchased.
Email support@abexsoft.com with your Order ID and the email address used at purchase, and we will resend it. See also the Purchase FAQ.
Make sure you clicked Register in the Help menu and restarted the program. If the limitation persists, contact us with your Order ID and we will help.
Confirm your system meets the requirements: Windows (Vista / 7 / 8 / 10 / 11), a 1 GHz processor or above, 256 MB RAM (512 MB recommended) and 100 MB of free disk space. Try running the installer as administrator and reinstalling the latest version.
Use the latest version — free upgrades are included. Open the product's User Guide for the recommended settings, and make sure you selected the correct source and output formats.
Uninstall it from your old computer, then install it on the new one from the Downloads page and register with your existing license code. Details are in the Purchase FAQ.
Still need help? Email support@abexsoft.com and our team will get back to you quickly.